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الأسئلة الشائعة
| Production Strength
Q: When was Shandong Yijincheng founded, and what is the core positioning of the company?
A: Founded in 2019, we are a professional foreign trade enterprise integrating R&D, production, sales and after-sales service of engineering machinery, rooted in Shandong, China’s core heavy equipment manufacturing hub.
Q: What quality control measures do you take to ensure product quality?
A: We have a rigorous quality control system covering R&D, production and pre-shipment inspection; all products undergo strict performance testing, quality certification verification and packaging optimization before shipment, with a factory qualification rate of 100%.
Q: What advantages do your production and supply chains have?
A: We leverage Shandong’s superior industrial chain resources, cooperate with local core manufacturers, adopt automated production lines, and have stable supply capacity to ensure on-time delivery even during peak demand.
Q: Do you have R&D capabilities, and what is the R&D investment ratio?
A: We adhere to an innovation-driven philosophy, investing 15% of annual revenue in product R&D, focusing on energy conservation, intelligence and environmental protection (e.g., developing electric-driven drilling rigs).
Q: What core components do you use, and how to ensure the service life of equipment?
A: We select first-class brand components for key parts (such as engines and hydraulic parts), which significantly extends the service life of equipment and reduces customer maintenance costs.
| Delivery
Q: What logistics methods do you provide for global delivery?
A: We provide one-stop logistics services, including sea, land and air transportation, and optimize transportation routes according to the destination to ensure on-time delivery.
Q: How long is the delivery cycle for your products?
A: The delivery cycle varies according to product type, configuration and order quantity; we will confirm the specific delivery time with customers in advance and ensure on-time delivery through stable production capacity.
Q: Do you provide packaging optimization to avoid damage during transportation?
A: Yes, we optimize product packaging during pre-shipment inspection to ensure that the equipment is not damaged during long-distance transportation and meets international shipping standards.
Q: Can you deliver to my country/region, and do you handle customs declaration procedures?
A: We have served customers in more than 30 countries and regions, covering Southeast Asia, the Middle East, Africa, etc.; we can handle relevant customs declaration procedures to provide customers with convenient one-stop services.
Q: What if there is a delay in delivery due to force majeure?
A: We will promptly inform customers of the situation when encountering force majeure, actively coordinate with logistics and production departments, and take the most efficient measures to minimize the impact of delays.
| After-Sales Service
Q: What after-sales support do you provide, and what is the response time?
A: We provide 24/7 technical consultation, on-site installation guidance, technical training and spare parts supply; general technical issues are responded to within 12 hours, and complex issues are handled by remote guidance or on-site support.
Q: How to obtain spare parts, and what is the supply rate?
A: We reserve a large number of common wear parts and accessories in overseas warehouses or through fast logistics channels, with a spare parts supply rate of over 95% to minimize equipment downtime.
Q: Do you provide free technical training?
A: Yes, we offer free operation and maintenance training for customers, teaching them to troubleshoot common faults and perform daily maintenance independently, reducing long-term operational costs.
Q: What is the after-sales service scope for customized products?
A: Customized products enjoy the same after-sales service as standard products, including full-cycle technical support, spare parts supply and on-site maintenance (if needed).
Q: How to contact your after-sales team when encountering equipment failures?
A: Customers can contact our professional after-sales team through online consultation, phone calls and other methods, and we will provide timely solutions.
| Product-Related
Q: What core products do you provide, and what are their applicable scenarios?
A: Our core products include horizontal directional drilling rigs (urban non-excavation engineering), water well drilling rigs (groundwater exploitation), exploration drilling rigs (geological prospecting), as well as loaders and lawn mowers for complementary needs.
Q: Can your products be customized according to customer needs?
A: Yes, we support personalized configuration according to customer needs, including different drilling depths, tonnages and auxiliary equipment (e.g., automatic rod handling manipulators, intelligent guidance systems).
Q: Do your products meet international standards and pass relevant certifications?
A: All products are manufactured in accordance with international quality and safety standards, passing strict certifications to meet the emission and safety requirements of the EU, Middle East, Southeast Asia and other markets.
Q: What tonnage and drilling depth configurations do your drilling rigs have?
A: We adhere to an innovation-driven philosophy, investing 15% of annual revenue in product R&D, focusing on energy conservation, intelligence and environmental protection (e.g., developing electric-driven drilling rigs).
Q: How to ensure the adaptability of your products to local geological and climate conditions?
A: We optimize product configurations for key target markets, such as adapting equipment to high temperatures in the Middle East and complex rock formations in Africa, ensuring stable operation in harsh environments.
| Cooperation Model
Q: What cooperation modes do you support?
A: We support multiple cooperation modes, including OEM/ODM customization, bulk procurement, agent distribution and technical joint development.
Q: Do you have a price advantage, and what is the pricing mechanism?
A: As a enterprise rooted in Shandong’s heavy machinery cluster, we have direct factory price advantages; we adopt a hierarchical pricing mechanism for distributors, retailers and OEM customers, ensuring transparent profit margins.
Q: What are the requirements for becoming your distributor?
A: We welcome distributors with local market resources and professional service capabilities to cooperate; we provide exclusive dealer prices, technical support and after-sales guarantee to build long-term strategic partnerships.
Q: How to start cooperation with your company?
A: You can contact our sales team to put forward your needs (product type, quantity, customization requirements, etc.), and we will provide tailored cooperation plans and follow-up services.